NewEdge360 WhatsApp supports controlled customer interaction and notifications where WhatsApp is an appropriate channel, while authoritative business actions remain tied to the underlying service that owns them.
What it enables
- Customer Interaction: Provide guided responses and supported customer journeys through WhatsApp.
- Operational Actions: Trigger approved actions while preserving user, tenant and source-object context.
- Notifications: Deliver relevant business updates through supported WhatsApp messaging flows.
- Embedded Journeys: Connect websites and NewEdge360 services to familiar customer communication.
The conversation layer reflects authoritative business results rather than creating duplicate local records or ambiguous eventual updates.
Other services
No content available.